Privacy Policy

Sage Retrofits Limited (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or contact us.

1. Information We Collect

We may collect and process the following information:

Personal Details – name, address, email address, phone number, and postal code.
Property Information – details about your home that may affect eligibility for retrofit measures (e.g., insulation type, heating system).
Eligibility & Grant Information – data required to assess and process applications for government-backed schemes such as ECO4, GBIS, LA FLEX, and BUS.
Website Usage Data – technical information (IP address, browser type, device information, cookies, and analytics).

2. How We Use Your Information

Your information may be used to:

Assess eligibility for government schemes.
Provide free home assessments and arrange surveys/installation.
Communicate with you about services, funding, or updates.
Process applications with councils, government bodies, and accredited installers.
Improve our website, services, and customer support.
Comply with legal or regulatory obligations.

3. Sharing of Information

We may share your information with:

Accredited installers and surveyors who carry out work.
Government bodies and funding scheme administrators.
Local authorities where grants require council approval.
Trusted third-party partners who provide essential business support (e.g., IT services, data hosting).

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data under the following legal grounds:

Consent – where you have explicitly agreed.
Contractual necessity – to provide services you have requested.
Legal obligation – to comply with government scheme requirements.
Legitimate interests – to improve our services and communicate with you.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Your information is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data (subject to legal/regulatory obligations).
Withdraw consent at any time.
Object to processing or request data portability.

To exercise your rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance user experience and track performance. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sage Retrofits Limited
📞 +44 7835 491125
📧 info@sageretrofits.co.uk